Shipping & Delivery

At HomeVSS, we treat every ceramic piece and cookware item as a work of art. We strive to deliver our products to your doorstep as safely and swiftly as possible. Please review our shipping guidelines tailored for our United States customers below.

📦 Our Safe-Delivery Guarantee

Ceramics are inherently fragile, but we have perfected our packaging. All orders are packed using custom-engineered, shock-absorbent eco-packaging. In the rare event that your items are damaged during transit, we provide 100% free replacements or refunds immediately. (See Section 5 for details).

1. SERVICE AREA

Currently, we ship only to the 48 contiguous United States.

  • Exclusions: We DO NOT ship to Alaska (AK), Hawaii (HI), U.S. Territories, PO Boxes, or APO/FPO addresses.
2. SHIPPING COSTS & TIMELINES

To give you the most scannable overview, here is our current shipping matrix. All shipments are handled by reliable premium carriers including GOFO, UPS, FedEx, and USPS.

Product Category Order Value Shipping Fee Estimated Delivery (Total)

Standard Product


(Dinnerware, Cookware, Bowls, etc.)

 $50.00 and up FREE 4 – 7 Business Days
Under $50.00 $4.99 Flate Rate 4 – 7 Business Days
Sublimation Mugs All Orders FREE 4 – 7 Business Days

Detailed Time Breakdown:
  • Order Cut-off Time: 12:00 PM (GMT-06:00) Central Standard Time.
  • Handling Time: 1 – 3 business days (Monday – Friday). Orders placed after the cut-off time or during weekends/public holidays will be processed on the next business day.
  • Transit Time: 3 – 4 business days (Monday – Friday).
3. SHIPMENT TRACKING

The moment your parcel leaves our warehouse, a shipping confirmation email equipped with a tracking number will be sent to you automatically. You can monitor your package’s journey directly through the official carrier's website (UPS, FedEx, or USPS) or via our native tracking portal.

4. DAMAGES DURING TRANSIT (48-Hour Window)

Please inspect your packages upon arrival. If you discover that your items have been compromised during transit:

  1. Take clear photos of the damaged product and the outer packaging.
  2. Contact us within 48 hours of delivery at info@homevss.com.
  3. Our dedicated support team will arrange a priority replacement shipment or full refund for you immediately.
5. CONTACT INFORMATION

HomeVSS is proudly operated by Zhao Overseas, Inc. For any inquiries regarding logistics, bulk orders, or tracking assistance, please reach out to us:

  • Email: info@homevss.com
  • Corporate Address: 5201 Berwick Ln, Parker, TX, USA 75002