Delivery

At a glance

  1. Processing time: 1–3 business days
  2. Transit time (Standard): 3–7 business days
  3. Carriers: UPS / USPS / FedEx
  4. Tracking: E-mailed automatically after dispatch
  5. Free shipping: Orders $40+ (contiguous U.S.)
  6. Local pickup: Dallas, TX (free)

Where we ship

  1. Contiguous U.S. — We ship to the 48 contiguous states.
  2. Alaska & Hawaii — Available with calculated carrier rates at checkout.
  3. PO Boxes / APO / FPO — Shipped via USPS when eligible. Oversized/heavy items may require a street address.
  4. U.S. Territories / International — Please contact us before ordering.            

Processing time

  1. In-stock items are prepared and handed to the carrier within 1–3 business days (Mon–Fri, excluding holidays).
  2. Orders placed after 12:00 PM CT may start processing the next business day.
  3. Pre-orders / backorders will display an estimated ship window on the product page and order confirmation.

Shipping options & costs

  1. Standard (3–7 business days) — FREE on $40+ in the contiguous U.S.; otherwise calculated at checkout.
  2. Expedited (2–3 business days) — Offered at checkout where available.
  3. Overnight / Priority — Please contact us for a quote.

  4. Transit times are estimates provided by carriers and may vary due to weather, peak seasons, or remote destinations.

Tracking & multiple packages

  1. You’ll receive a shipping confirmation e-mail with a tracking link as soon as your order leaves our facility.
  2. To get your items to you sooner, a single order may ship in multiple packages; you’ll receive tracking for each package.

Packaging & fragile items

  1. We design our packaging for ceramics and glass: double-wall cartons, protective inserts, and drop-test-verified cushioning. Please inspect parcels upon delivery and photograph any damage before discarding packaging.

Delivery issues (lost, stolen, damaged)

  1. Damaged on arrival — Report within 7 days of delivery with photos of the product, packaging, and the shipping label. We’ll arrange a free replacement or refund.
  2. Marked delivered but not received — Check with household members and neighbors first, then contact the carrier. If not located within 48 hours, contact us and we’ll help file a trace.
  3. Lost in transit — We will work with the carrier to resolve the claim and reship when confirmed lost.
  4. ➡ For our full policy and how to submit a claim, see Breakage Replacement.

Address changes & failed delivery

  1. If you need to update your address, contact us before your order ships.
  2. Once a parcel is in transit, we may not be able to reroute. Re-delivery fees caused by an incorrect address are the customer’s responsibility.

Local pickup — Dallas, TX

  1. Free pickup by appointment (Mon–Fri, business hours).
  2. Wait for the “Ready for Pickup” e-mail, then bring your order number and a photo ID.
  3. Uncollected orders may be canceled after 7 days.

Holiday cut-offs

  1. Delivery cut-offs will be posted on this page each holiday season. Please order early during peak periods.

Questions?

We’re here to help.
E-mail: [info@homevss.com]
Last updated: September 2023