Delivery Information

At HomeVss Ceramic (operated by Zhao Overseas, Inc.), we offer both reliable shipping across the contiguous U.S. and a convenient local pickup option for our customers in Texas.

1.SHIPPING AREA & RESTRICTIONS
  • Contiguous U.S. ONLY: We ship to the 48 contiguous United States.
  • Non-Delivery Areas: We DO NOT ship to Alaska (AK), Hawaii (HI), U.S. Territories (e.g., Puerto Rico), or international addresses.
  • No PO Boxes: Due to the fragile nature and size of our ceramic products, we cannot ship to PO Boxes, APO, FPO, or DPO addresses. A physical street address is required.
2. SHIPPING COSTS
  • Standard Products: FREE Shipping on orders $50.00 and up; otherwise, a $4.99 flat rate applies.
  • Sublimation Mugs (Heavy Items): $4.99 (orders up to $99.99) or $6.99 (orders $100.00 and up).
3. LOCAL PICKUP (Free)

We welcome customers to pick up their orders directly from our warehouse to save on shipping time.

  • Location: 317 Hilltop Avenue, Richardson, TX 75081, USA.
  • How it works: Select "Local Pickup" at checkout.
  • Pickup Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-06:00) Central Time.
  • Process: Please wait for an email confirmation stating your order is "Ready for Pickup" before arriving. You will need your order number and a valid photo ID.
4. DELIVERY TIMELINE (For Shipped Orders)
  • Order Cut-off Time: 12:00 PM (GMT-06:00) Central Time (Chicago).
  • Handling Time: 1–3 business days (Monday – Friday).
  • Transit Time: 3–4 business days (Monday – Friday).
5. DAMAGED OR LOST PACKAGES
  • Damaged on Arrival: If any items are broken during transit, please email info@homevss.com within 7 days with your order number and 2-3 photos of the damage (including packaging). We will arrange a free replacement.

  • Missing Packages: If your tracking shows "Delivered" but you haven't received the package, please contact the carrier and notify us within 48 hours.

6. CONTACT INFORMATION
  • Legal Entity: Zhao Overseas, Inc.
  • Warehouse Address: 317 Hilltop Avenue, Richardson, TX 75081, USA
  • Email: info@homevss.com
  • Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT-06:00) Central Time.

Questions?

We’re here to help.
E-mail: [info@homevss.com]
Last updated: January 2026